Spa Etiquette

ARRIVAL: Please arrive at your scheduled appointment time. New clients will have a form to fill out and a consultation will be done before starting your service. This is factored in to your appointment time so that you do not have to arrive earlier. Arriving early will not guarantee that your service will start before your scheduled appointment time.

Please call ahead to check if your service can be started before the scheduled time.

The Spa wants you to relax, and enjoy your service. It is important that the Esthetician is able to focus on your service and skincare needs.

TREATMENT ROOM POLICY: Only the client receiving a service is allowed in the treatment room at the time of service. All other guests must wait in the waiting area, there are no exceptions.

WHEN RECEIVING SERVICES, we ask you leave your child/ minor with a guardian as you will not be able to properly watch and attend to your child/minor while receiving a service. This is for their safety as well as the safety of everyone in the treatment room.

CELL PHONES: Please leave cell phones on silent or vibrate as to not to disturb your service or others.

PLEASE NOTE: it is at the Spa's discretion to stop a service or refuse a service, if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the clients information provided at the time of consultation, medical history, injuries, or composition.

Reservations

A major credit card is required to book your reservation.

Cancelations, No Call/ No Show:

If you are unable to keep your scheduled appointment, you must provide a minimum of 24-hours' notice to avoid being charged the full price of your missed treatments.

Late Policy

We understand that it can be difficult at times to arrive on time for appointments. Please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed.

Group Booking

All reservations for 4 or more guests will be considered a Group. Groups will receive special pricing. A deposit of 50% is required at the time of booking to secure the event date and time.